Returns and Warranty
Return Policy
Last Updated: July 20, 2026
At Plastic Furniture To Go, we want you to love your new patio furniture. If you’re not completely satisfied with your purchase, we’re here to help.
30-Day Return Window
You may return most new, unused items within 30 days of receiving your order for a full refund, minus original shipping costs.
Eligibility Requirements
To be eligible for a return:
Items must be unused, unassembled, and in original packaging
Proof of purchase (receipt or order number) is required
Items must be free of any damage not caused during shipping
Non-Returnable Items
The following items cannot be returned:
Custom orders or made-to-order furniture
Clearance or final sale items
Items damaged due to misuse or improper care
Damaged or Defective Items
If your order arrives damaged or defective, contact us within 7 days of delivery through our Contact page with:
Your order number
Photos of the damage
A brief description of the issue
We’ll replace the item or issue a refund at no cost to you.
How to Start a Return
To initiate a return, send a message through our Contact page with your order number and reason for return. We’ll provide return instructions and the return shipping address.
Return Shipping
If the return is due to our error (damaged, defective, wrong item), we’ll cover return shipping.
For all other returns, customers are responsible for packaging the item and for all return freight costs.
Refunds
Refunds are issued to your original payment method within 5–7 business days after we receive and inspect your return.
Returns and Warranty Questions
These answers summarize the confirmed store policies so you can understand the timing, freight responsibility, refund calculation, and warranty periods before ordering.
How long do I have to return an order?
The return window is 30 days from the date you receive the order.
Who pays for return packaging and freight?
For a customer-requested return, the customer pays for the return packaging and freight. When the seller made the error, the seller covers those return costs.
Does a return refund include the original shipping cost?
No. The confirmed policy calculates the refund minus the original shipping cost.
What warranty coverage comes with the furniture?
The confirmed warranty includes seven years of structural coverage and five years of fading coverage.
What happens when the seller shipped the wrong item or made an error?
Seller-error returns are the exception to the customer-paid return rule. The seller pays the return packaging and freight in that situation.